What events are covered?
This Policy uses the term “Event” to refer to the following situations that occur after booking, are unforeseen at the time of booking, and prevent or legally prohibit completion of the reservation.
Changes to government travel requirements. Unexpected changes to visa or passport requirements imposed by a governmental agency that prevent travel to the destination. This does not include lost or expired travel documents or other personal circumstances relating to a guest’s authorisation to travel.
Declared emergencies. Government-declared local or national state of emergency either in your country of origin and/or the destination (Spain).
Government travel restrictions. Travel restrictions imposed by a governmental agency that prevent or prohibit travelling to, staying at, or returning from the listing location. This does not include non-binding travel advisories or government advice.
Positive diagnosis of COVID-19. If you have been diagnosed by the health authorities of having COVID-19 and thus cannot travel, we will ask for a copy of your positive test results before refunding you the full amount. If a positive test cannot be produced, and you are unable to travel, we recommend you contact your travel insurance to claim back losses. If required, we can provide a letter to support your claim.
What is not covered?
Disrupted travel plans. Travel disruption including cancelled flights, ferries and trains is not covered by this policy. In the event you cannot travel due to a disruption in travel, we recommend you contact your travel insurance to claim any losses back. If required, we can provide a letter to support your claim. Alternatively, we can offer you the option to move your booking to a later date.
Everything else. This Policy only allows for cancellations for the Events described above. Everything else is excluded. Examples of situations that this Policy does not allow cancellations for include: unexpected disease, illness, or injury; travel advisories or other government guidance (that fall short of a travel ban or prohibition); restrictions or implications for travel including quarantine; cancellation or rescheduling of an event for which the reservation was made; and transport disruptions unrelated to COVID-19. If you cancel a reservation in these cases, the amount refunded will be determined by the standard cancellation policy that applies to the reservation.