Holiday Bookings Terms and Conditions
Terms and Conditions
- A deposit of 20% of the total price is payable when booking. This deposit is non - refundable in the event of any cancellation notification. The deposit can be paid by either Credit card, bank transfer in our UK or Spanish account or by Sterling cheque.
- We reserve the right to re-let the accommodation if the 20% deposit is not paid within 2 weeks of booking. Cancellation notification is required in writing by post or by e-mail and must be either signed by or originate from the same e-mail address as the person who signed the booking form. For those clients who book within eight weeks of their departure date, full payment is required at the time of booking.
- The balance payment becomes due 8 weeks before departure, we will send you a balance statement to remind you. We reserve the right to re-let the accommodation if the balance has not been paid in full by the agreed date. For cancellation within 8 weeks of departure the client remains liable for the following charges : 42-55 days : 60% 29-41 days : 70% 22-28 days : 90% 0-21 days : 100%
- Please remember, we will require your credit card details which will be held for the duration of your holiday and then destroyed to cover against any breakages / damages / loss of items. If the breakages deposit of €300 is paid in cash, this will be refunded in form of a transfer within 48 hours after your holiday.
- In the event of the signed booking form not being submitted with the deposit, the deposit itself indicates the acceptance of these Terms and Conditions, which form a contract between the agent and the clients in accordance with British law within the exclusive jurisdiction of British courts. The contract exists from such time as you receive our confirmation and final invoice.
- The rental period commences from 16.00pm on the day of arrival to 10.00am on the day of departure. Any variation of these times is by prior arrangement only. Any arrivals and / or departure outside of these times must be agreed with the Team Star Rentals.
- The clients are responsible for all keys whilst they are in their possession and for their safe return to the agent. Loss of any keys while in your charge will occur a € 50.00 replacement charge.
- Some of our properties have " key safes " fitted, in which case you will be given your access code to open the " key safe ". At all times when you leave the property the key has to be returned to the " key safe ". In the event of members of teamstarholiday rentals or teamstar services needing access, if the keys are not left in the " key safe " a € 30.00 charge will be applied.
- The clients are responsible for the security of the property at all times whilst in possession of keys and for the safe keeping of all items of property within the apartment.
- No pets are permitted in the property at any time.
- All bedding linen and bath towels are provided, beach and pool towels are NOT and must be provided by the clients. Bath towels provided must NOT be used round the pool or at the beach.
Our properties
All of our villas and apartments are privately owned and are furnished to the owners taste. Inevitably the standard and style will vary considerably from property to property and although we do endeavor to give accurate descriptions, occasionally interiors / surroundings may differ from photos supplied. Please note that, ancillary items like washing up bowls, cuttlery drainers, bath mats etc. may or may not be included. In the event that they are not included the company is not responible for supplying these.
Special requests
Any special requests must be put to us in writing and whilst we will make every effort to adhere to your requests, we cannot guarantee that we will always be successful. At the time of booking, please advise our reservations staff of any special requirements.
TV / Satellite TV
On booking the property you will have been informed what TV / Satelite system is installed in your property. Please do not attempt to retune the satellite TV's as this will incur the expense of a technician having to attend the property to sort out any problems.
Bathrooms
" Bathroom " in the property description could be bathroom or shower room. All baths have a shower attachment.
Villa maintenance / interruptions
Swimming pools and gardens are maintained regularly. From time to time routine maintenance repairs have to be carried out. Nearby building works can sometimes be a problem and we can only give assurance in this regard at the time of booking and cannot accept responsibility should activity commence without notice. In rural settings it is not unusual to hear cocks crow, dogs howl or even encounter the odd rodent.
Should public supplies fail, such as water and electricity, or plumbing systems and mechanical equipment fail, we can accept no liability, but will do our utmost to rectify any problems as swiftly as possible.
Emergency contact
A 24/ 7 telephone number will be on your property key ring as well as in the information folder in the property. In the event of any emergency or unforseen circumstances that require assistance, then this number must be called. If this number is not called and a subsequent issue occurs necessatating reimbursment, no monies will be retuned if a call to this number is not made in the first instance.
Resort developments
It is inevitable that most resorts will expand and building work is occasionally unavoidable. Local authorities may grant permission to build / alter properties and roads without notice. Unfortunately such developments are beyond our control, however if we are made aware of the situation and we consider it will significantly affect your holiday, we will advise you if possible.
Alterations by us
In the unlikely event of us having to alter your holiday due to circumstances beyond our control we reserve the right to do so. We recognize that our reputation is dependant on our providing smooth running and problem free arrangements on all aspects of your holiday and every effort will be made to keep any resultant disruption to a minimum. If the property you have rented is withdrawn from our programme for whatever reason, we will offer you an alternative property with a refund of any difference if applicable. If we are unable to offer you an alternative property we will refund the cost of the villa rental. We will not be responsible for costs of flights and car hire that may have been booked in conjunction with the reservation.
Group bookings
We have the right to refuse reservations for parties of 4 or more persons of the same sex.
If you have a complaint
In the unlikely event of a complaint you must follow this procedure.
- Contact us as soon as possible with full details of any problems.
- Reasonable time should be allowed for us to act upon/rectify any complaint. Please be aware that the service of plumbers / electricians etc can take longer to materialize in foreign countries.
- On your return home you must put your complaint in writing to us within 21 days of your return date. We cannot accept responsibility for damage, loss or disappointment arising from complaints that we were not given reasonable opportunity to rectify, or of which we were not notified in accordance with this clause.
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